Return, Replacement & Refund Policy

At The Youth Space, we aim to provide a smooth and reliable shopping experience. Please review our policy before placing an order.

1. Eligibility for Replacement

We offer replacements only in the following cases:

• Damaged product

• Defective product

• Wrong item received

The issue must be reported within 72 hours of delivery. Requests raised after this period will not be accepted.

2. Mandatory Unboxing Video

A parcel opening (unboxing) video is required for any damaged, missing, or incorrect product claims.

The video should clearly show:

• The sealed package before opening

• The issue after opening

Without a valid unboxing video, we may not be able to process your request.

3. Replacement Process

Replacement will be shipped only after the original product is picked up by our courier partner.

The product must be unused and in original packaging.

4. Self-Shipping (If Pickup Not Available)

If reverse pickup is not available in your area:

• You will need to ship the product to us

• Share the tracking ID once shipped

• Courier charges will be reimbursed (up to a reasonable standard shipping cost).

5. No Warranty

All products do not carry any warranty after delivery.

Any issue must be reported within 72 hours of receiving the order.

6. Non-Eligible Cases

We do not offer replacements or returns in the following cases:

• Damage due to misuse, negligence, or accidental handling

• Normal wear and tear

• Used products

• Minor scratches not affecting functionality (unless clearly shown in unboxing video)

• Requests raised after 72 hours

7. Refund Policy

Refunds are applicable only in the following cases:

• Wrong product received (with valid unboxing video), or

• Replacement is not available for a damaged/defective product

Advance Payment Refund Policy

For orders from selected areas, a 10% advance payment may be required to confirm a Cash on Delivery (COD) order.

This advance amount is non-refundable if:

• The customer cancels the order during or after order confirmation.

• The order is returned to us (RTO) due to refusal of delivery, customer unavailability, incorrect address, or any customer-related reason.

The advance amount will be refunded only if the order is cancelled by us or cannot be fulfilled by us.

Refund Conditions

• The product must be returned to us and pass inspection

• It must be unused and in original packaging

• Refund will be initiated only after the product is received and verified

8. Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted:

• Item is not in original condition

• Item is damaged or missing parts for reasons not due to our error

9. Cancellation Policy

Prepaid orders cannot be canceled once placed.

If canceled before or at the time of delivery, only 50% of the total amount will be refunded.

10. Delivery Disclaimer

Delivery timelines shown on our website are estimated only.

Delays may occur due to courier issues or unforeseen operational challenges.

We do not guarantee delivery on a specific date.

11. Refund Processing Time

Refunds are processed within 5–7 working days after approval.

If you haven’t received your refund:

• Please check your bank statement again

• Then contact your bank, as processing times may vary

If the issue persists, contact us at: mailtheyouthspace@gmail.com

12. Sale Items

Only regular priced items are eligible for refunds.

Sale items are non-refundable.

13. Exchanges

We only replace items if they are defective or damaged.

For exchange requests, please email us at: mailtheyouthspace@gmail.com

14. Liability Disclaimer

The Youth Space is not responsible for damage caused after delivery due to improper use or handling.

15. Cancellation & Failed Delivery

Once an order has been shipped, cancellation is not allowed.

If a prepaid order is returned to us due to reasons attributable to the customer, such as the customer being unavailable at the delivery address, providing an inactive/unreachable phone number, refusing delivery, or failing to coordinate with the delivery partner, we will contact the customer by phone and email after the parcel is returned.

If we do not receive any response within 7 days, we will automatically process a 50% refund of the amount paid to the original payment method. The remaining amount covers shipping, return shipping, processing, packaging, other costs, and expenses incurred for the order.